RETURN POLICY

We offer easy 45-day returns on unworn garments for eligible U.S. orders. At this time, returns and exchanges are only available for U.S. customers.

To start a return or exchange, click here. During checkout in the portal, you'll have the option to add Return Coverage — with coverage, refunds, exchanges, and store credit are all free. Once your return is initiated, you'll receive a prepaid return label via email. Print it, attach it to your package, and drop it off with the designated carrier. Please don't combine items from multiple return requests in one package, as it may result in delayed processing times. For exchanges, a new order will be placed once we receive your return.

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• Returns and exchanges are currently only accepted for U.S. orders. To initiate a return or exchange, click here.

• Return Coverage is a non-refundable fee added when you initiate your return.

• If you didn't add the Return Coverage and choose a refund to your original payment method, a $6 return processing fee will be deducted from your refund. Choose store credit or an exchange instead, and your return is free — no coverage needed. Adding the Return Coverage at the start of your return waives the $6 fee entirely, so refunds are free too.

• Shipping and tariff fees are non-refundable.

• Items marked as "final sale" cannot be returned or exchanged.

• Try your set on over underwear with the hygienic liner and tags in place. Swimwear that has been worn in water cannot be returned or exchanged.

• If an item in your order arrives damaged or defective, please contact hello@kestos.com and our customer service team will assist you.

To ensure your return process goes smoothly, please remember:

• The item must be unworn, unwashed, unaltered, clean, free of lint and hair, undamaged, and in its original packaging with all tags attached.

• Keep all tags attached to unworn garments.

• Prevent makeup, deodorant, perfume, and smoke from contacting garments.

We reserve the right to refuse the return if it does not meet the above criteria.

Gift Returns: If you received KESTOS as a gift and didn't end up loving it, you can return your products for store credit. To start a gift return, have the original order number and gifter's email address ready and go to our return portal. Send us an email if you'd like some recommendations on how to put your store credit to good use.

 

SHIPPING POLICY

If all items are in stock, your order will be shipped within 2–3 business days from the time you placed it. You may receive multiple packages for one order. If your order contains both pre-order and in-stock items, we will ship the in-stock items first and ship the pre-order items once they are back in stock. The estimated wait time for each pre-order item is stated on the product page. Shipments are not made on weekends and federal holidays. 

 

USA:

All US orders qualify for complimentary shipping. 

We appreciate your patience and kindly ask that you allow 5-7 business days for final delivery to U.S. addresses. 

Some products cannot be shipped to Alaska, APO/DPO/FPO addresses, U.S. Protectorates/Territories, Puerto Rico, Guam, Alaska, and the Virgin Islands. Shipping to US protectorates, territories, and military addresses will incur international shipping fees. Fees and product restrictions will be detailed at the shipping stage of checkout.

 

Other International Destinations:

International shipping options and fees are detailed at checkout. Please note that duties and taxes are not included in shipping fees.

Once orders arrive in their destination country, they may be subject to customs clearance procedures, which may cause delays beyond the original delivery estimates. Customers are responsible for paying duties and taxes assessed by the customs authorities of the destination country of their order."

Have more questions? Click here to connect with one of our team members!